Question 1

How do I receive access to a template after purchase?

Accepted Answer

Immediately upon completing checkout via Creem, our automated serverless webhook processes your GitHub username. You will receive an official GitHub collaborator invitation email granting private read/clone access to the repository in less than 5 seconds, along with full documentation.

Question 2

What is Creem.io and how are payments handled?

Accepted Answer

Creem.io is our Merchant of Record (MoR). Creem handles secure global card processing, bank-grade encryption, and automatic sales tax/VAT compliance worldwide. We never see or store your payment details.

Question 3

Can I use Agentic Packs templates for commercial or client projects?

Accepted Answer

Yes, 100%. Every pack includes a commercial license allowing you to build, customize, deploy, and monetize unlimited SaaS products, internal enterprise software, and client projects. You may not redistribute or resell the raw template source code as a competing boilerplate.

Question 4

What if I mistype my GitHub username during checkout?

Accepted Answer

You can visit our self-serve Claim Page (/claim) anytime, enter your purchase email or Creem order reference, and update your GitHub username to instantly trigger a new invitation.

Question 5

Do I get updates when AI models or underlying dependencies update?

Accepted Answer

Yes! Because repository access is granted directly through GitHub, you can pull new commits, version upgrades, and security fixes anytime with a standard 'git pull' or compare branches directly on GitHub.

Question 6

How do waitlist notifications work for upcoming pipeline packs?

Accepted Answer

When you join the VIP waitlist on any upcoming pipeline agent, you are registered for early-access testing and receive an exclusive launch discount notification as soon as the private repository goes live.

Question 7

What is your refund policy?

Accepted Answer

Because purchases grant immediate, irreversible access to proprietary source code and private GitHub repositories, sales are generally final. However, if you encounter technical blockers that our support team cannot resolve, please contact support@agenticpacks.com within 14 days.

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